Last updated: 17-05-2023
At Roadster Bikes, we strive to provide the best possible shopping experience for our customers. We understand that sometimes a return or refund may be necessary. Please read our refund and returns policy below to understand the process and conditions for returning or seeking a refund for your purchase.
- Eligibility for Returns and Refunds:
a. You must initiate the return or refund request within 30 days of receiving your product.
b. The item must be unused, in its original packaging, and in the same condition as when you received it.
c. Personalized or customized items cannot be returned or refunded unless they are defective or damaged. - Returns Process:
a. To initiate a return, please contact our customer support team through our website or by email. Provide your order number and a detailed explanation of the reason for the return.
b. Our customer support team will guide you through the return process, including providing you with a return shipping address.
c. Pack the item securely in its original packaging and ship it back to us. You will be responsible for the return shipping costs, unless the return is due to a product defect or an error on our part. - Refunds Process:
a. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
b. If the return is approved, we will initiate the refund to your original payment method.
c. Please note that it may take some time for the refund to be processed and appear in your account, depending on your payment provider. - Non-Returnable Items:
a. Gift cards and downloadable products are non-returnable and non-refundable.
b. Safety equipment, such as helmets or protective gear, cannot be returned for hygiene reasons, unless they are defective or damaged. - Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately with your order details and a description of the issue.
b. We may request photographic evidence or ask you to return the item for inspection before approving a refund or replacement. - Exchanges:
a. We do not offer direct exchanges for products. If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item. - Shipping Charges:
a. Shipping charges are non-refundable, except in cases where the return is due to a product defect or an error on our part.
Please note that this refund and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team, and we will be happy to assist you.
